“Did you know that you have impacted 44,000 people since you first started giving nearly 20 years ago?”
You could see the tears well up in their eyes as the enormity of their true impact started to sink in. They were a humble couple, faithfully giving what they could to the work of Opportunity International Australia. Some years they would give large amounts, other years smaller amounts, but they were always thinking about being generous with what they had been given. You would walk by them in the street and have no idea that these people had changed the lives of so many.
Through their giving, they had provided small loans to thousands of families across Asia so that they could start a business, create an income, put food on the table, send their kids to school and pay the loan back. Through the process of repayment and recycling their impact grew and grew – like an investment in the improvement of our world, it will continue.
Today, my job was to share with them the true depth of the difference they have made and to say “Thank you”. I love my job.
The most valuable person in my team is underpaid. In fact, she earns nothing.
The most valuable person in my team is Lorraine.
She volunteers her time each week to make phone calls. Not a cold-call, scam type of phone calls. But in a ‘thank you for donating and making a difference’ type of way.
Each week, she gives up her time to go through the list of people who gave over the last 7 days and calls them simply to say ‘thanks’. That’s it.
And the response?
People love it. They truly value being thanked for doing something great. I have had many people let me know that they got a call from her and they really enjoyed it. I have had people give more often after getting a call from her. Maybe they felt so good about being thanked that they gave again. Maybe they just wanted to speak to Lorraine again. Whatever the reason, I know that Lorraine is the most valuable part of my team because she is at the forefront of caring for those who are using their generosity to end poverty, one family and one community at a time through the work of Opportunity.
No doubt, she needs a pay rise.