The most valuable person in my team is underpaid. In fact, she earns nothing.
The most valuable person in my team is Lorraine.
She volunteers her time each week to make phone calls. Not a cold-call, scam type of phone calls. But in a ‘thank you for donating and making a difference’ type of way.
Each week, she gives up her time to go through the list of people who gave over the last 7 days and calls them simply to say ‘thanks’. That’s it.
And the response?
People love it. They truly value being thanked for doing something great. I have had many people let me know that they got a call from her and they really enjoyed it. I have had people give more often after getting a call from her. Maybe they felt so good about being thanked that they gave again. Maybe they just wanted to speak to Lorraine again. Whatever the reason, I know that Lorraine is the most valuable part of my team because she is at the forefront of caring for those who are using their generosity to end poverty, one family and one community at a time through the work of Opportunity.
No doubt, she needs a pay rise.